Start Date: Varies between March – May 2026

Work Hours: Seasonal with opportunity to be year-round, Full-time + Part-time roles available

Vary from 7.5-hour to 16-hour shifts starting as early as 6:30am and ending as late as 10:30pm

Location:  Central Burnaby yard base, driving in Downtown Vancouver 

Wages: $22.50-$23.50 per hour + daily overtime = earning potential is $25-26 per hour or more + gratuities + service incentives if targets are met + 4% vacation pay

Extended health benefits offered for full time employed drivers – company pays ½ if you opt in

YOUR WORK WILL INCLUDE

• Driving a 20-54 passenger coach bus safely in and out of town on tours to Vancouver, North Shore, Victoria, Squamish and Whistler
• Conducting clear, live, and engaging commentary in English while driving safely 
• Picking up and dropping off guests from their hotel and ensuring guests are on passenger manifest 
• Ensuring proper guest count at beginning, during, and end of tour
• Filling out attraction vouches with correct guest count
• Driving safely and efficiently to keep on schedule
• Providing exceptional service for our guests 
• Performing daily pre- and post-trip inspections for bus safety, compliance, and cleanliness
• Reporting any defects on Vehicle Defect Card
• Communicating effectively and professionally over radio/phone 
• Coordinating with Dispatch Tour Operations to ensure smooth operations, guest safety and satisfaction
• Adapting quickly and efficiently to changing traffic patterns, street closures or detours
• Being flexible with any last-minute changes and requests
• Lifting luggage up to 50 lbs
• Being warm, friendly, and welcoming to all guests and team members 
• Handling guest queries and concerns professionally
• Promoting partner attractions and online reviews

WHAT WE WILL LIKE ABOUT YOU

• You have excellent communication skills and are comfortable in speaking while driving
• You possess a valid BC commercial drivers license: Class 1 OR Class 2 License with air brake endorsement, with a clean driver abstract
• You love driving and have at least 3 years of driving experience in Vancouver
• You are confident driving a bus in downtown Vancouver and are familiar with the streets
• You have a friendly and outgoing personality
• Prior tour guiding experience is an asset
• You possess a professional attitude and appearance
• You have the flexibility to accommodate a changing schedule, available to work any day of the week, and an average shift length of 8-16 hours per day
• You are available to work a full-time schedule over the peak summer touring months
• You have working knowledge of standard radio 10-codes
• You have previous experience working in a guest service role 
• You work well under pressure
• You can lift luggage up to 50 lbs
• You are organized and a quick leaner
• You can work well both independently with minimum direction, and as part of a team 
• You are fluent in English, written and oral. Ability to speak a second language is a bonus.
• You are legally entitled to work in Canada 
• You possess a Class 4 Unrestricted license and are interested in getting a Class 2 License with Air Brakes? For the right candidate, we will pay for your training and licensing costs.

WHAT YOU WILL LIKE ABOUT US:

• Free admission and discounts to over 90 attractions through the Tourism Privilege Pass
• A central Burnaby office near transit access + free on-site parking
• Paid training
• Monetary incentives – guest reviews and safety
• Referral program reward – get your professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Familiarization tours on our products and a plus one
• The little things like free coffee, tea, hot chocolate, and water (available in-office)
• Respectful and safe work environment

• Selling and bookings tours and experiences accurately for guests, our street sales team, hotel concierges, and tour operators through our online reservation system
• Maintaining comprehensive phone coverage
• Responding professionally to enquiries about tour information via phone and email
• Providing a high level of personalized guest service and establishing a rapport with hotel and travel agents
• Managing reservations on OTA reservation systems such as Viator, GYG, Expedia
• Handling guest complaints and concerns through various communication channels
• Working with other team members and management to prevent and solve issues as they arise
• Communicating with Dispatch/Operations team for day-to-day tour activities including hotel pick ups
• Supporting the Street Sales team with rescheduling, price adjustments, and refunds
• Elevating guest service issues to management as needed
• Keeping updated with current tour details, schedules, pick-up times, and hotel locations

• You have previous experience working in a sales/guest service/call centre environment or in a fast-paced environment
• You can work a flexible schedule and are available to work evenings, weekends, and holidays
• You have a pleasant and professional phone manner, possessing superior guest service skills
• You bring excellent interpersonal and active listening skills
• You possess excellent verbal and written communications skills
• You have administrative, problem solving, attention to detail, and time management skills
• You work well independently and as part of a team
• Post-secondary training or work experience in tourism or hotel management is an asset 
• You have in-depth knowledge of Vancouver, Whistler and Victoria is an asset
• You have familiarity with online booking engines (not required but a bonus!)
• You are proficient in Microsoft Office
• Basic graphic design skills is an asset 

• Paid training
• An experienced, driven and supportive Leadership team
• Company social events (BBQ’s, Summer and Christmas Staff events)
• Central downtown Vancouver office with easy access to all transit routes
• Internal and external recognition programs for fun awards and prize opportunities
• Invitations to VIP tourism industry events, networking opportunities and familiarization tours
• The little things like free coffee, tea, hot chocolate, and water (available in-office)

Start Date: Varies between April – June 2026
Work Hours: Seasonal, Full-time + Part-time roles available 
Approximate Shift Times:  6.5 hour shifts - AM Pick Ups (06:45-13:00) and/or PM Drop Offs (15:30-22:30)
Location: Central Burnaby yard base, driving in Downtown Vancouver 
Wage: $24.50 per hour. Extended health benefits offered for full time employed drivers – company pays ½ if you opt in

YOUR WORK WILL INCLUDE

• Driving a minibus around downtown Vancouver picking up or dropping off guests at their hotels
• Checking off guests from passenger manifests ensuring correct tour and hotel pick up
• Transporting guests from hotels to the tour guide and vice versa
• Driving safely and efficiently to keep on schedule
• Providing exceptional service for our guests 
• Performing daily pre- and post-trip inspections for bus safety, compliance, and cleanliness 
• Reporting any defects on the Vehicle Defect Card
• Communicating effectively and professionally over radio/phone 
• Coordinating with Dispatch Tour Operations to ensure smooth operations, guest safety and satisfaction
• Adapting quickly and efficiently to changing traffic patterns, street closures or detours
• Being flexible with any last-minute changes and requests
• Lifting luggage up to 50 lbs and transferring guests to the airport
• Being warm, friendly, and welcoming to all guests and team members 
• Handling guest queries and concerns professionally
• Promoting partner attractions and online reviews

WHAT WE WILL LIKE ABOUT YOU

• You possess a valid BC commercial drivers license: Class 1 OR Class 2 License with air brake endorsement, with a clean driver abstract
• You love driving and have at least 3 years of driving experience in Vancouver
• You are confident driving a bus in downtown Vancouver and are familiar with the streets
• You possess a professional attitude and appearance
• You have the flexibility to accommodate a changing schedule, available to work any day of the week, and an average shift length of 5-7 hours per day
• You are available to work a full-time schedule over the peak summer touring months
• You have working knowledge of standard radio 10-codes
• You have previous experience working in a guest service role 
• You work well under pressure
• You can lift luggage up to 50 lbs
• You are organized and a quick leaner
• You can work well both independently with minimum direction, and as part of a team 
• You are fluent in English, written and oral. Ability to speak a second language is a bonus.
• You are legally entitled to work in Canada 
• You possess a Class 4 Unrestricted license and are interested in getting a Class 2 License with Air Brakes? For the right candidate, we will pay for your training and licensing costs.

WHAT YOU WILL LIKE ABOUT US

• A central Burnaby office near transit access + free on-site parking
• Paid training
• Monetary incentives – guest reviews and safety
• Referral program reward – get your professional colleagues to join our team
• Internal and external recognition programs for fun awards and prize opportunities
• Familiarization tours on our products and a plus one
• The little things like free coffee, tea, hot chocolate, and water (available in-office)
• Respectful and safe work environment

Please include a cover letter along with your resume.

Join the team at Big Bus Tours Vancouver Westcoast Sightseeing! We operate Vancouver’s Double Decker Hop-On Hop-Off tours, as well as guided tours to Downtown Vancouver, Whistler, Victoria, and the North Shore.

We have been a Top Nominated Company at the Vancouver Tourism Awards for three years in a row since 2023! The rise to the top is a testament to our team’s unwavering commitment to excellence and the exceptional efforts of our team who consistently go above and beyond to provide unparalleled tour experiences for our guests. 

We are an equal opportunity employer committed to equity, diversity, and inclusion. We strive to maintain a workplace that welcomes and values people of all backgrounds, identities, and abilities.

BBTVWCS respectfully acknowledges that our offices are located on the unceded traditional territories of the xmθkym (Musqueam), Swxwú7mesh (Squamish), and slilwta (Tsleil-Waututh) Nations.